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Stakeholder
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Concern Issues
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Communication Channels and Frequency
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Customers
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- Service Quality
- Product Quality
- Cyber Security
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- Regular customer visits
- Regular meetings and communication with the manufacturers
- Release of new product information and services
- Provide a customer service hotline and a call center email account
- Equipment display center
- Engineering training center
- Annual participation in semiconductor-related exhibitions and seminars
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Shareholders & Investors
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- Corporate Governance
- Sustainable Development
- Risk Management
- Shareholders Involvement
- Operation Performance
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- Regular and ad hoc announcements on MOPS
- Media press release
- Shareholders’ meetings
- Routine institutional investors' conferences
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Suppliers
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- Corporate Image
- Supplier Management
- Supplier Environment Evaluation
- Information Transparency
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- Sign the Anti-Corruption Commitment and the Social Responsibility Commitment with suppliers
- Require suppliers to comply with corporate integrity guidelines and related business ethics standards
- Evaluation of suppliers' lead time, service, and quality
- Ad hoc communication and review meetings
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Employees
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- Operation Performance
- Career Development
- Learning Development
- Working Environment
- Evaluation System
- Employee Welfare
- Labor Relations
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- Regular monthly meetings and departmental meetings: operational direction and information
- Biannual performance management procedures
- Ad hoc email announcements: employee benefits, event information, educational training activities and various management systems
- Collecting employee feedback through the welfare committe
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Government
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- Regulation Compliance
- Corporate Governance
- Shareholders’ Rights
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- Regular promotional meetings
- Ad hoc Taiwan Stock Exchange questionnaire surveys
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